We do our very best to assist as many people as possible and respond to applications in a timely manner. Our medical counselor will call to discuss applications, so be sure to provide a phone number where you can be reached. Because of the overwhelming number of applications we receive, do not expect an immediate response. We will attempt to respond within a week to 10 days. We cannot guarantee that we will be able to respond to every application. If you do not hear back from us within a week or 10 days, we will not be able to assist you. Our office is open Monday through Friday from 9:00 a.m. through 4:00 p.m.
Our medical helpline telephone number is 818.752.6725 at which you may leave a message. Again, due to the number of messages received, we may not be able to get back to everyone in a timely manner. Do not call the general number of Actors and Others in an attempt to reach the Medical Department to expedite your application. You will simply be referred to 818.752.6725.
Please remember that we are limited with regard to both funds and personnel. So your understanding is very much appreciated.
IF YOUR PET IS IN NEED OF IMMEDIATE CARE WHERE ANY DELAY WILL PUT THE ANIMAL AT RISK, IT IS YOUR RESPONSIBILITY AND DUTY TO GET THE ANIMAL TREATMENT. DO NOT WAIT FOR A RESPONSE TO YOUR APPLICATION AS THERE IS NO GUARANTEE WE WILL BE ABLE TO PROVIDE YOU WITH ANY FINANCIAL ASSISTANCE.
All fields marked as *required must be completed for the application to be considered. Please be sure to double-check that your telephone numbers are correct and that you are truthful as to the amount of funds you are able to pay towards your pet’s treatment.
After you hit the “Send It,” button, a page will immediately pop up saying “Thank You!” with a picture of a smiling Collie. You will then receive a confirmation email with a copy of your application. This does not mean your application was approved; only that it was received. If you leave any of the questions blank a computer page will pop up saying that “You left the [question] blank.” You must go back and complete the entire application. Be sure you check that you have read the guidelines.
* These
fields must be completed for the application to be considered.